Returns and refunds

Seven days, no reason needed

You have seven days from delivery to send anything back. You do not have to tell us why.

The product needs to be complete: everything that came in the box, back in the box, with the box in a condition it could be sold in. Ear tips and anything else that touches skin should be unused, for reasons everybody understands.

Refunds

Cash on delivery orders are refunded by bank transfer, into any account you name, within three working days of the product reaching us and being checked. Orders paid by bank transfer are refunded to the account they were paid from, in the same time.

A refund covers the price you paid for the product, less any coupon discount that applied to it. We tell you on WhatsApp or by email the day the transfer is sent.

What cannot be returned

• Anything returned after seven days from delivery, unless it is a warranty claim
• A product that is incomplete, damaged by use, or missing its box
• In-ear products and ear tips that have been used, for hygiene reasons
• Screen protectors that have been applied

How to start a return

Message us on WhatsApp or email with your order number and what you are sending back. We book the collection and tell you the day the rider will come.

Original delivery charges are refunded too, unless the order is being returned only in part and what you keep is still under the free delivery threshold.

Exchanges

An exchange is faster than a return and a fresh order. Tell us what you would rather have and we send it with the rider who collects the first one, and settle the difference either way.

Something arrived wrong or broken

This is not a return, it is our mistake. Message us within 48 hours with a photograph and we replace it, collect the wrong one, and you pay nothing at any point.