Warranty

What you get

Every GEMAN product carries a 1 year warranty from the date of delivery against manufacturing defects. Batteries and charging cases are covered for six months, because a cell wears with use rather than failing outright.

What is covered

• A fault that was there from the start, or that appears in normal use
• Charging failure, a port that stops working, a button that stops responding
• Audio failure in one or both sides
• A display fault on a watch that is not physical damage

What is not covered

• Physical damage: a cracked screen, a crushed case, a bent connector
• Water damage past the product's own rating
• Anything opened or repaired by someone other than us
• Normal wear: worn ear tips, a faded strap, a scuffed shell

How to claim

Message us on WhatsApp with your order number and a short video of the problem. Most claims are settled from the video alone. If the product needs to come back, we arrange the pickup and pay for it.

A replacement goes out the same working day it is approved, or the next one if the approval lands after five in the evening.